Shipping policy

Last Updated: August 14, 2026

We want receiving your Dreamall jewelry to feel as considered as choosing it. From order preparation to delivery, we aim to keep the process clear, simple, and easy to follow.

Free Shipping Over $100  ·  1–3 Business Days Processing  ·  Trackable Delivery

Free Standard Shipping Over $100

Dreamall offers Free Standard Shipping on qualifying orders over $100 to eligible destinations within our major U.S. and European shipping regions.

Remote areas and certain special destinations may be excluded from this offer.

For orders under $100, or orders shipping to destinations that do not qualify for free standard shipping, available delivery options and applicable charges will be shown at checkout before you complete your purchase.

Where available, express or expedited delivery options and their applicable charges will also be displayed at checkout.

Good to know: Your final available shipping options are determined by your delivery address at checkout.

Order Processing

Most Dreamall orders are processed within 1–3 business days after your order is confirmed.

During this time, your jewelry may go through payment verification, product preparation, quality inspection, packaging, and final shipping preparation.

Please note:

  • Business days do not include weekends or public holidays.
  • Processing may take slightly longer during holidays, promotional periods, or periods of high order volume.
  • Personalized, customized, made-to-order, or selected special-design pieces may require additional processing time.

If additional processing time applies to a particular piece, this will be stated on the product page or communicated to you where appropriate.

Estimated delivery time begins after your order has been processed and shipped.

Estimated Delivery Times

Once your order has been processed and shipped, estimated standard delivery times are:

United States
7–12 business days

United Kingdom
7–12 business days

Major European Destinations
7–15 business days

Remote Areas
Additional delivery time may be required.

Estimated Total Time = Order Processing + Delivery Time

For example, a standard U.S. order will generally include 1–3 business days of processing plus approximately 7–12 business days of delivery.

Delivery times are estimates and are not guaranteed arrival dates unless expressly stated otherwise.

Customs processing, carrier delays, severe weather, public holidays, local delivery conditions, transportation disruptions, or incomplete delivery information may occasionally affect delivery times.

Where We Ship

Dreamall currently ships to eligible destinations across our major markets in the United States and Europe.

Shipping availability is determined by your delivery address and will be confirmed at checkout.

Remote areas, islands, overseas territories, P.O. boxes, military addresses, and other locations with limited carrier coverage may have different delivery options, additional charges, or longer delivery times.

If we are unable to deliver to your selected address, we will contact you and provide the available options.

Order Tracking

Once your order has shipped and tracking information becomes available, we will send a shipping confirmation email to the email address associated with your order.

Your shipping confirmation will include tracking information where available, allowing you to follow your order as it makes its way to you.

Please allow some time after receiving your tracking number for the carrier's system to update.

If your tracking information has not updated for an extended period, please contact support@dreamalljewelry.com.

Shipping Address

Please review your delivery information carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible at support@dreamalljewelry.com.

We will make reasonable efforts to update your information before your order is dispatched, but changes cannot be guaranteed once fulfillment or shipping has begun.

If an order needs to be redirected or reshipped because incorrect or incomplete delivery information was provided at checkout, additional shipping charges may apply.

This does not affect your rights where a delivery issue results from an error by Dreamall or our service providers.

Remote & Special Delivery Areas

Some remote or special delivery areas may not qualify for Dreamall's Free Standard Shipping Over $100 offer.

These destinations may also require additional delivery time or shipping charges due to carrier coverage and local delivery conditions.

Where applicable, available shipping options and charges will be shown at checkout based on your delivery address.

Duties, Taxes & Customs

International orders may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country or region.

Where applicable taxes, duties, or other charges are collected at checkout, they will be shown before you complete your purchase.

Where these charges are not collected by Dreamall, they may be assessed separately by local customs authorities, carriers, or other relevant authorities and are generally the customer's responsibility unless otherwise required by applicable law.

Please note: Customs processing may also affect your estimated delivery time.

Delivery Delays

We make reasonable efforts to have your order delivered within the estimated timeframe, but occasional delays can happen.

Delays may result from circumstances such as:

  • Customs processing
  • Carrier or transportation disruptions
  • Severe weather
  • Public holidays or peak shopping periods
  • Local delivery conditions
  • Incorrect or incomplete delivery information

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide relevant information and available options.

Nothing in this Policy limits any mandatory consumer rights you may have in relation to delayed or undelivered orders.

Lost, Damaged, or Missing Orders

Your Dreamall order should arrive safely and as expected.

If your package arrives damaged, contains an incorrect or missing item, or has not arrived despite being marked as delivered, please contact us as soon as reasonably possible at support@dreamalljewelry.com.

Please include:

  • Your order number
  • The email address associated with your order
  • A brief description of the issue
  • Clear photographs of the package and product where relevant

We will review the situation and work with the applicable carrier or fulfillment partner where necessary.

If the issue is confirmed to result from an error for which Dreamall is responsible, we will provide an appropriate solution in accordance with applicable consumer law.

Your Consumer Rights

Consumer protection laws vary by country and region.

Depending on where you live, you may have additional rights relating to delayed delivery, lost or damaged orders, non-delivery, or other fulfillment issues.

Where any part of this Shipping Policy conflicts with mandatory consumer protection law applicable to your purchase, the applicable mandatory law will prevail.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our delivery services, business practices, customer experience, or applicable laws.

When changes are made, the Last Updated date at the top of this page will be revised.

Need Help?

Questions about your order, tracking, or delivery? We're here to help.

Dreamall Jewelry
Website: dreamalljewelry.com
Email: support@dreamalljewelry.com