Shipping policy

Last Updated: August 14, 2026

At Dreamall, we want you to know what to expect from the moment you place your order until your jewelry arrives.

Free Standard Shipping · Ships from China · Tracking Available

1. Shipping & Delivery Times

All Dreamall orders ship from mainland China. Processing times depend on whether your jewelry is ready to ship or made to order.

Ready-to-Ship Jewelry

  • Processing time: 1–3 business days

  • Estimated shipping time: 7–12 business days

  • Estimated total time: 8–15 business days

Made-to-Order Jewelry

Our original design collections are made to order. Each piece requires additional time for production, quality inspection, and preparation before shipping.

  • Production and processing time: 7–10 business days

  • Estimated shipping time: 7–12 business days

  • Estimated total time: 14–22 business days

Business days exclude weekends and public holidays. Processing begins after your order is confirmed.

Shipping time begins once your order has been dispatched. All delivery times are estimates, not guaranteed arrival dates. Customs clearance, carrier delays, holidays, and other circumstances may affect delivery.

2. Free Standard Shipping

Dreamall offers free standard shipping on all orders, with no minimum purchase required.

Free standard shipping is available to supported delivery addresses, including those in the United States, Canada, the United Kingdom, Germany, and France.

Available shipping services are determined by your delivery address at checkout. Some remote or restricted locations may not be serviceable.

Free shipping covers standard delivery charges. It does not necessarily include customs duties, import taxes, or other government-imposed charges.

3. Shipping Destinations

Our estimated standard shipping time is 7–12 business days after dispatch for the following destinations:

Destination Estimated Shipping Time
United States 7–12 business days
Canada 7–12 business days
United Kingdom 7–12 business days
Germany 7–12 business days
France 7–12 business days

For other destinations, shipping availability and delivery estimates may vary. Please check the available options at checkout or contact us before placing your order.

4. Orders Containing Multiple Items

If your order contains both ready-to-ship and made-to-order jewelry, we will ship them separately.

Ready-to-ship items will be dispatched once they are prepared, without waiting for your made-to-order pieces to be completed.

Made-to-order items will ship once production and processing are finished.

Your items may therefore arrive in separate packages and on different dates. There is no additional standard shipping charge for these separate shipments.

5. Order Tracking

Once your order has shipped and tracking details are available, we will send a shipping confirmation email with tracking information.

If your order ships in separate packages, tracking information will be provided for each shipment when available.

Tracking updates may take some time to appear after dispatch.

If your tracking information has not updated for an extended period, please contact us at support@dreamalljewelry.com.

6. Customs, Duties & Taxes

Because Dreamall ships from China, international orders may be subject to customs clearance, import duties, VAT, sales taxes, or other charges depending on your destination and the applicable import rules.

Some taxes or duties may be collected at checkout. Others may be charged separately by customs authorities or delivery carriers before or upon delivery.

Where these charges are not collected by Dreamall, you may be responsible for paying them, subject to applicable law.

Please note that free standard shipping does not automatically mean your order is free of import taxes or duties.

Customs requirements and charges vary by country and may change. If you are unsure about potential import costs, we recommend checking the applicable requirements for your destination before ordering.

7. Shipping Delays

We work to dispatch orders within the stated processing times, but occasional delays may occur due to production issues, customs clearance, public holidays, severe weather, or carrier disruptions.

If we cannot dispatch your order within the stated processing timeframe, we will contact you with updated information and the options available to you, including cancellation and a refund where required by applicable law.

Delivery estimates are not guaranteed dates. However, this does not limit your statutory rights if an order is delayed or not delivered within the agreed timeframe.

8. Lost, Damaged or Missing Packages

If your package arrives damaged, contains an incorrect or missing item, or has not arrived despite being marked as delivered, please contact support@dreamalljewelry.com as soon as reasonably possible.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the package or item, where relevant

We will investigate the issue and coordinate with the delivery carrier where necessary.

If your order is lost, damaged, or incorrectly fulfilled, we will provide an appropriate resolution in accordance with our Returns & Refunds Policy and applicable consumer law.

We do not consider a carrier's delivery status alone to be conclusive proof that an order has been properly delivered.

9. Incorrect Addresses & Failed Delivery

Please check your shipping address carefully before placing an order.

If you notice a mistake, contact us as soon as possible at support@dreamalljewelry.com.

We will make reasonable efforts to correct the address before dispatch. Once a package has shipped, changes may not be possible.

If an incorrect or incomplete address provided at checkout results in a failed delivery, additional costs for redelivery may apply where permitted by law. We will inform you of any applicable charges before arranging redelivery.

This does not affect your rights where a delivery issue is caused by Dreamall or its delivery providers.

10. Returns & Your Consumer Rights

Dreamall offers a 100-Day Easy Returns policy for eligible jewelry purchases, including our original made-to-order collections, subject to the conditions of our Returns & Refunds Policy.

The voluntary 100-day return period begins when the relevant item is delivered.

For full details, please read our Returns & Refunds Policy.

Your statutory consumer rights may vary depending on your country or region. Nothing in this Shipping Policy excludes or limits any mandatory rights you may have concerning delivery, cancellation, refunds, or faulty goods.

11. Contact Us

Questions about shipping, tracking, or your order? We're here to help.

Dreamall Jewelry

Email: support@dreamalljewelry.com

Website: https://dreamalljewelry.com