Refund policy

Last Updated: August 14, 2026

We want you to feel confident in every Dreamall choice. If your jewelry isn't quite right, our 100-Day Easy Returns policy gives you time to decide with clarity and peace of mind.

100-Day Returns · Easy Exchanges · Secure Refunds

100-Day Easy Returns

Eligible purchases may be returned within 100 days from the date your order is delivered.

The 100-day return period begins on the date the carrier's tracking information records your order as delivered.

To be eligible for a return, your jewelry should generally be:

• Unworn, except for reasonable try-on

• Unused and undamaged

• Unaltered and in its original condition

• Returned with original packaging and included accessories where reasonably possible

• Accompanied by valid proof of purchase

Please handle your jewelry carefully while deciding whether to keep it.

Good to know: Dreamall's 100-Day Easy Returns policy is an additional customer benefit and does not replace or limit any mandatory consumer rights available under applicable law.

How to Start a Return

Starting a return is simple. Please contact our Customer Care team at support@dreamalljewelry.com.

Please include:

• Your order number

• The email address associated with your order

• The item you would like to return

• The reason for your return

Once your request has been reviewed, our team will provide the appropriate return instructions.

Please do not send your jewelry back before receiving return instructions from Dreamall.

Returns sent without authorization or to an incorrect address may result in processing delays.

Return Shipping Costs

For voluntary returns that are not related to a product defect, damage, incorrect item, or another confirmed Dreamall error, the customer is responsible for the return shipping cost.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

Dreamall will cover the applicable return shipping cost where required if your return is due to:

• A confirmed product defect

• Damage for which Dreamall is responsible

• An incorrect item being sent

• Another confirmed Dreamall fulfillment error

Nothing in this section limits any mandatory consumer rights available to you.

Exchanges

Changed your mind about the size, style, or piece?

For an eligible exchange, please contact support@dreamalljewelry.com.

Exchanges are subject to product availability and eligibility.

If a direct exchange is unavailable, we may ask you to return the original item and place a new order. Any difference in product price will be charged or refunded as appropriate.

Duplicate Orders & Order Cancellations

We understand that mistakes can happen during checkout. If you accidentally place the same order more than once, select the wrong item, or need to cancel an order, please contact us as soon as possible at support@dreamalljewelry.com.

Please include:

• Your order number or numbers

• The email address used at checkout

• A brief explanation of the issue

Duplicate or Accidental Orders

If you accidentally place duplicate orders, our Customer Care team will review your request and the status of each order.

For eligible standard orders that have not yet shipped, we will make reasonable efforts to cancel the unwanted order and issue a refund to your original payment method.

Please contact us promptly, as orders may begin processing shortly after payment is confirmed.

Payment Processing Fees

Payment providers may charge transaction processing fees when an order is successfully paid. Some of these fees may not be returned to Dreamall when an order is canceled or refunded.

However, we do not automatically deduct payment processing fees from refunds for duplicate or accidental orders.

Any cancellation charge or deduction will apply only where permitted by applicable law, properly disclosed before purchase, and consistent with your statutory consumer rights. We will not introduce an undisclosed processing fee after your order has been placed.

Orders Already in Processing or Production

If your order has already entered preparation, fulfillment, or production, cancellation may not always be possible before shipment.

For personalized, engraved, or genuinely custom-made jewelry, cancellation eligibility may depend on whether production has begun, the specific nature of the product, and applicable law.

Where a cancellation is not covered by a statutory right or another applicable refund entitlement, we will explain any relevant restrictions and available options before resolving your request.

Orders Already Shipped

If your order has already shipped, it may no longer be possible to cancel the shipment.

You may still request a return under our 100-Day Easy Returns policy, subject to the applicable eligibility conditions and your statutory consumer rights.

Payment Errors or Dreamall Mistakes

If a duplicate charge results from a verified payment system error, technical issue, or mistake for which Dreamall is responsible, we will work to correct the issue and refund any applicable duplicate payment in full.

Your Consumer Rights Come First

Nothing in this section limits or excludes your mandatory rights to cancel an order, withdraw from an eligible distance purchase, or receive a refund under applicable consumer protection law.

Where the law requires a full refund, no cancellation or payment processing fee will be deducted.

Items That May Not Be Eligible for Return

Certain products may not qualify for Dreamall's voluntary 100-Day Easy Returns policy where permitted by applicable law.

These may include:

• Personalized jewelry

• Engraved jewelry

• Custom-made or made-to-order products, where an applicable legal exception applies

• Products altered at the customer's request

• Gift cards

• Items clearly identified as Final Sale before purchase

• Items showing significant wear, damage, alteration, or misuse after delivery

These exclusions do not affect mandatory rights relating to products that are defective, damaged, incorrect, or otherwise not in conformity with your order.

Products are not automatically excluded from statutory withdrawal rights solely because they belong to an original design collection or are prepared after an order is placed.

Return Condition

All returned jewelry will be inspected once received.

Items showing significant wear, damage, alteration, misuse, or missing components may not qualify for a full refund under Dreamall's voluntary return policy.

Reasonable try-on is welcome. We understand that you need an opportunity to see and try on your jewelry before deciding whether it feels right for you.

Normal and reasonable inspection will not by itself make an otherwise eligible item non-returnable.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will generally be issued to your original payment method, unless otherwise permitted by applicable law and agreed with you.

For approved order cancellations that do not require a physical return, refunds will be processed without waiting for a returned item.

After Dreamall processes your refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

All approved refunds will be processed within the timeframe required by applicable law.

Original Shipping Charges

For voluntary returns under Dreamall's 100-Day Easy Returns policy, original shipping charges and optional expedited delivery fees are generally non-refundable unless otherwise stated or required by applicable law.

Where applicable consumer law requires Dreamall to refund standard outbound delivery charges, we will do so as required.

Additional charges paid for premium or expedited delivery may not be refundable where permitted by law.

Defective, Damaged, or Incorrect Jewelry

Every Dreamall piece should arrive as expected.

If your jewelry arrives defective, damaged, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible at support@dreamalljewelry.com.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs where appropriate

After reviewing the issue, an appropriate solution may include:

• Replacement

• Exchange

• Repair, where appropriate

• Refund

• Another remedy required by applicable consumer law

For confirmed product quality issues or errors for which Dreamall is responsible, you will not be responsible for the applicable return shipping cost.

European Consumer Rights

Dreamall's 100-Day Easy Returns policy is designed to give you additional flexibility. It does not replace your statutory consumer rights.

Consumers located in the European Economic Area, United Kingdom, or other jurisdictions providing statutory withdrawal rights may have additional rights to cancel eligible distance purchases within the period provided by applicable law.

For eligible purchases in the European Union, this will generally include a 14-day statutory withdrawal period after receiving the goods.

Where a statutory right of withdrawal applies, refunds, return costs, and applicable exclusions will be handled in accordance with applicable law.

Where required, refunds will include the product price and eligible standard outbound delivery charges, without deductions for payment processing fees.

Certain personalized or custom-made products may be excluded from statutory withdrawal rights where permitted by law. Standard products are not automatically excluded merely because they are made or prepared after an order is placed.

Your Consumer Rights

Consumer protection laws vary by country and region.

Depending on where you live, you may have additional rights relating to returns, cancellations, defective products, repairs, replacements, refunds, or other remedies.

Dreamall's Returns & Refunds Policy is intended to provide customer benefits in addition to these rights.

Where any part of this Policy conflicts with mandatory consumer protection law applicable to your purchase, the applicable mandatory law will prevail.

Changes to This Policy

We may update this Returns & Refunds Policy from time to time to reflect changes in our services, customer experience, business practices, or applicable laws.

When changes are made, the Last Updated date at the top of this page will be revised.

Need Help?

Questions about a return, exchange, refund, or your Dreamall jewelry? We're here to help.

Dreamall Jewelry

Website: dreamalljewelry.com

Email: support@dreamalljewelry.com